Shipping and returns
Shipping Standard orders Your order will be shipped between 1 - 2 working days.
A shipping confirmation will be emailed once your order has been sent out for delivery. Please keep in mind that orders may take longer to be delivered during busy periods and public holidays. Special releases and pre-orders Please check the delivery timing in the product info. In most cases we provide a ‘ships at or around’ date. Due to circumstances out of our control, this date might slightly change. An order will only be shipped when all items are in stock. Keep in mind, international shipping can be unreliable and often results in delays at customs offices. In the case that your package is held by customs for any reason, it’s your own responsibility to contact your local customs office and resolve any issue there might be.
For shipments outside of Europe, additional import costs will most likely be charged by your government, these fees are out of our control. Therefore we’re unable to provide support on this matter.
KPNC and its third party partners (e.g. additiv Media OG - MerchCamp and Gelato ASA) is not responsible for any items lost, stolen or damaged during shipping. In the case that your package has been returned to our warehouse, we will contact you.
Returns We're not able to offer free shipping nor provide returns free of charge. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note: Products labeled as print om demand are non-refundable.
You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question here. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
A shipping confirmation will be emailed once your order has been sent out for delivery. Please keep in mind that orders may take longer to be delivered during busy periods and public holidays. Special releases and pre-orders Please check the delivery timing in the product info. In most cases we provide a ‘ships at or around’ date. Due to circumstances out of our control, this date might slightly change. An order will only be shipped when all items are in stock. Keep in mind, international shipping can be unreliable and often results in delays at customs offices. In the case that your package is held by customs for any reason, it’s your own responsibility to contact your local customs office and resolve any issue there might be.
For shipments outside of Europe, additional import costs will most likely be charged by your government, these fees are out of our control. Therefore we’re unable to provide support on this matter.
KPNC and its third party partners (e.g. additiv Media OG - MerchCamp and Gelato ASA) is not responsible for any items lost, stolen or damaged during shipping. In the case that your package has been returned to our warehouse, we will contact you.
Returns We're not able to offer free shipping nor provide returns free of charge. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Please note: Products labeled as print om demand are non-refundable.
You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question here. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.